Customer Interaction Center (CIC) is an all-in-one IP communications software suite that provides multichannel interaction management functionality for contact centers and enterprises of all sizes. Its single-platform, standards-based architecture reduces overall costs, while simplifying system management. CIC, which can be deployed via the cloud or on-premises, offers the following features: IP PBX, unified messaging, presence management, conferencing, skills-based routing and queuing, interactive voice response, call and screen recording, predictive dialing, workforce optimization, business process automation, speech analytics, automated customer satisfaction surveys, and more.
Last Updated: 02/10/14 |
